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Operations Lead - Facilitation

  • Indefinite
  • Full time
  • Karachi, Sindh, Pakistan

We are looking for an amazing Operations Lead across our offices in Pakistan. You’ll be joining as an Operations lead in a lively and productive workplace where we work together to help other businesses run better.

We’re looking to add hustlers into our supply operations, the role entails you to:

  • Front End facilitation of truckers (for on-spot resolution of challenges being faced)
  • Verifying all data is recorded on the portal/app before initiating requests for Payments
  • Maintain an active Liaison with the Finance Department for Data reconciliation and upgrade
  • Timely initiating requests for all on-spot and contractual trips
  • Recording all extra payments (Lolo, Labor, Warehousing, overweight charges in respective Booking IDs)
  • Timely collection, record maintenance and dispatch of all trip documents (Bill-Ts, PODs, EIRs etc.)
  • Filing system for client and month wise completion of hard copies of trip documents
  • Maintaining an active liaison with Commercials team for required documents
  • Recovery of capital from the market
  • Backtracking all missing PODs through vendors, brokers and franchise partners
  • Additional services ( Labor Arrangement for loading / offloading, Collection of cheque/ cash, Inventory Management (Trackers, Fuel Cards, Locks etc.)
  • Sourcing of Warehouses to cater for LTL (Less than Truck Load) requirements
  • Ensuring cross-docking as required by the customer
  • Liaise with Product team for incorporation of new features in the tech
  • Develop a Quality Engine and checklists for all verticals of Operations
  • Develop a roadmap from demand initiation to containers' drop-off and suggest monthly improvements in processes.
  • Develop contracts with third parties (Courier Services etc.)
  • Formulate contracts with Muhafiz and other LEAs to avoid unforeseen events like thefts of loaded goods, shrinkages and losses, accidents / incidents, strikes etc.
  • Develop checklist regarding HSE compliance of vehicles and containers
  • Certifications for TRUCK IT IN (ISO Certifications and others)

In order to excel at this role, the candidate must have:

  • Minimum 3 years of Operations Experience (Preferably Freight forwarding, Shipping Lines, Logistics, Trucking etc.)
  • Minimum Bachelors
  • Ability to handle pressure situations.
  • Must be aware of finance/accounting terms.
  • Must be willing to go in field on occasional basis for collection of docs and payments
  • Good knowledge of excel/ google sheets

We offer:

  • Competitive remuneration packages with fuel and transport allowance
  • A chance to work with the one of the best teams in the region
  • A fast-tracked career with massive opportunity for growth
  • Great working culture

We are an equal opportunity employer.